Creating, managing and using organizations
Organizations are collections of your users. How you set up your organization depends on how you want to define your workflow and organize your users.
You may choose to create single or multiple organizations depending on the size of your business and your business needs.
For example, if you are a small business with a simple structure, then creating a single organization for the business and assigning content to it should be sufficient for your needs.
However, if you are a large company that owns several smaller business units, or if you work with multiple different businesses and want to keep all your agent repositories, servers, cluster, jobs, schedules, tickets, etc. separated, creating multiple organizations is the way to go.
A user can belong to only one organization. You can not assign the same user to multiple organizations.
Note, that only Super Admin can create and delete organizations.
Navigate to Organizations -> Organizations. This displays the list of organizations that your Super Admin user currently manages.
Create First Organization
In the ACC, the first thing you have to do is to create an organization that you work for. By doing so, you actually become the Super Admin of the created Organization. Note, only users with the Super Admin role can create Organization(s).
Click 'New Organization' to Create New Organization.
Enter the Organization Name and click the Save button.
Add Users to Organization
After the creation of the first Organization, you can start adding more users to it. The added users will then be notified via an email containing the invitation link that they can click to activate the account.
Click 'New User' Button to Add User to Organization
In the pop-up window enter Username, Password, Full name, Email. Mark the checkbox "Access all directories" if you wish to provide access to all the directories to any user.
You can also apply one or multiple roles to a user. The following roles are available:
User: A "User" has the least privileges in the system. The user is allowed to create a directory for the agent repository but is not allowed to delete any directory or agent.
Super User: A "Super User" has privileges of use the ticketing module plus the privileges granted to the "User".
Admin: An "Admin" has all privileges within the Organization (Minus "Server Admin") he belongs to. He can create/edit/delete user or directory and has access to server and cluster (read-only).
Super Admin: A "Super Admin" can do anything within the system (across the Organizations) and have the highest level of privileges. This is also the very first user in the system, known as the 'Root' and help in creating different accounts in the system with any role.
Org Super Admin: An "Org Super Admin" acts just A "Super Admin" however its role is limited within the single organization.
Supporter: A "Supporter" is who analyzes the incoming tickets and respond or provide a solution to the ticket. They also can create/edit/update or assign tickets to other supporters or consumer user.
Reporting: If you have multiple Organizations set up in ACC then to get emails alerts from any ticket that gets generated in the ACC 'Reporting' role is required. This reporting role can only be provided along with the 'Super Admin' role.
Supporter Admin: A "Supporter Admin" can delete the ticket(s) plus the privileges granted to a "Supporter".
Consumer: A "Consumer" is who uses Sequentum Enterprise and may want to report the issue(s) through ticket(s). They can be clients, mainly involved in reporting issues they are facing. They contact us by creating a ticket then wait for the solution Sequentum Enterprise team. They also can create/edit/update or assign tickets to the "Supporter" or other "Consumer".
Consumer Admin: Can delete the ticket(s) plus the privileges granted to a 'Consumer'.
Server Admin: A "Server Admin" can manage server related tasks.
Organization Audit Log
Audit Logs is a key feature in Agent Control Center which tracks and monitors all the events and activities performed by the user or system.
Organization Audit trial page contains information regarding User Name, Operations, Description, Contents, and Created. For more details please read Organizational Audit Log.
Admin can manage users with the organization and perform the following actions: add a 'New User', 'Reset Password', 'Disable' other users' access, 'Edit' their profiles and permanently 'Delete' them from the users' list, manage/revoke 'Directory Privileges', grant 'API Access'.
Super Admin can perform the same actions as Admin. However, unlike Admin, Super Admin can manage users across all the organizations if there is more than one.
User Audit Logs
Audit Logs is a key feature in Agent Control Center which tracks and monitors all the events and activities performed by the user or system. User Audit trial page contains information regarding User Name, Operations, Description, Contents and Created details. For more information please read User Audit Logs.
Super Admin and Admin can revoke the existing Directory Privileges that were set earlier. Please read here on how to set up Directory Privileges for a user.
In order to view or revoke Directory Privileges, you need to select a user and then select 'Directory Privileges' action from the context menu. There you will be able to see all the Directory Privileges for that user if there are any and use the 'Delete' button to remove specific privileges.
Steps to provide access to directories and privileges.
1. Select the subdirectory.
2. Provide the desired privileges.
3. Unmark the checkbox "Access all directories" otherwise the user will have access to all the directories.
4. Click on the Save button.
The ACC provides access to basic functionality through an API. Super Admin and Admin can grant API Access to users. For more information please read API Access.
Rate limits can be used to control how hard agents are allowed to hit a target website. For example, a rate limit can be added for a certain website and be configured to allow a maximum number of page loads over a given time period. The rate limit is then assigned to all agents targeting this website, and the agents will stop once the maximum number of allowed page loads is reached.
For more information please read Rate Limits.
Connections in Sequentum Enterprise are used to connect to distribution targets, such as AWS S3 or Azure Storage. Connections are created in Sequentum Enterprise and can be uploaded to the Agent Control Center. When a connection is uploaded to the Agent Control Center, it's assigned to the organization of the user uploading the connection, and it's automatically deployed to all Sequentum servers assigned to that organization.
For more information please read Connections.